The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.

THE IT OUTSOURCING ESSENTIALS GUIDE - A COMPLETE PACKAGE The `how to` of outsourcing, filled with template examples. How to construct solid relationships to control costs and provide access to critical skills. Understanding best practice in selecting

The ISO 9000 Toolkit specifies requirements for a Quality Management System overseeing the production of a product or service. It is not a standard for ensuring a product or service is of quality; rather, it attests to the process of production.

WiMax is big news today. People far and wide are talking about it -- although how many of them actually understand WiMax is less clear. We often hear terms like WiMax and 802.16 used together, even interchangeably.

The ASP Toolkit is the specification that enables Application Service Providers - an organization that hosts software applications on its own servers within its own facilities. Customers access the application via private lines or the Internet.

The CRM Toolkit: Customer Relationship Management. A vast way of approach to customers in an attempt to realize their living style in every field of life and eventually to influence them to change their life style toward their benefitable direction

Successful project management is increasingly vital to all organizations, driven by the demands of global competition, rapid technological growth, and faster time to market (just to name a few).

Six Sigma is a quality management program to achieve "six sigma" levels of quality. It was pioneered by Motorola in the mid-1980s and has spread to many other manufacturing companies. GE Aircraft Engines strives to operate a