Serv-U 7.2.0.1

When I was setting up a new account, there was an incorrect email address entered. Since the order confirmation never arrived via email, I assumed the order did not go through and resubmitted the order a week later. This time, I received confirmation of the order via email (no typos). When I received my AMEX bill, there were two charges. I just spent 10 minutes on the phone with “Thomas” in Sales, who informed me he cannot help me with the double charge. He informed me that he could see the incorrect email address in his system, but it wasn't his problem. He further informed me that he is the highest authority I can speak to, and that I “waited too long” to try to cancel the first initialization. Never mind that I was not aware it had gone through until I received my AMEX bill. There was no concern in his voice -- it was matter-of-fact: I was out of luck. The product is great, but if you ever plan on Sales Support - I HIGHLY recommend you buy from someone else.