GLPI 0.83.8

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GLPI is the Information Resource-Manager with an additional Administration- Interface. You can use it to build up a database with an inventory for your company (computer, software, printers...). It has enhanced functions to make the daily life for the administrators easier, like a job-tracking-system with mail-notification and methods to build a database with basic information about your network-topology. The principal functionalities of the application are : 1) the precise inventory of all the technical resources. All their characteristics will be stored in a database. 2) management and the history of the maintenance actions and the bound procedures. This application is dynamic and is directly connected to the users who can post requests to the technicians. An interface thus authorizes the latter with if required preventing the service of maintenance and indexing a problem encountered with one of the technical resources to which they have access. Features list of GLPI General  Multi-entities management (multi-park, multi-structure)
 Multi-users management
 Multiple Authentication System (local, LDAP, AD, Pop/Imap, CAS, x509...) and multiple servers
 Multilingual management (36 languages available )
 Permissions and profiles system
 Pagination system
 Complex search module
 Bookmark search system
 Configurability of display fields in lists
 Export System in PDF, CSV, SLK (spreadsheet), PNG and SVG
 Saving/restoration module of the database to the SQL format
 Exportation of the database to the XML format
 Configurable dropdowns
 Dictionary
 System of notifications on events (consumable stock, expiry of contracts and licenses), customizable and by entity
 Customizable cron tasks
 Updates check system
 UTF8 interface
 HTML 4.01 compatibility Inventory  Import data of the inventory from one or several OCS Inventory NG servers or with the plugins FusionInventory
 Inventory of the computers fleet with management of its components, disk space and TCO management
 Inventory of the monitors with management of the connections to the computers
 Inventory of the network hardware fleet with management of the connections to the devices (IP, Mac addresses, VLANs...).
 Inventory of printers fleet with management of connections to the computers and management of consumable associated and consumption and the thresholds of alarm.  Inventory of the external devices (scanners, graphical tables...) with management of the connections to the computers - Inventory of the telephones fleet with management of connections to the computers
 Inventory if the software fleet with license and expiration dates management
 Assignment of the hardware by geographic area (room, floor...)
 Typing models management to make the insertion of equal configurations easier
 Administrative and financial Information management (purchase, guarantee and extension, damping)
 Filing of the materials left the inventory
 Management of the status of the hardwares
 Management of the various states for the materials (in repair...) - Management of generic peripherals and monitors being able to be associated several computers
 Management of external bonds towards other applications
 History of the modifications on the elements of the inventory Servicedesk ITIL  Management of the tracking requests for all the types of material of the inventory
 Tracking requests opened using web interface or email
 Business rules when opening tickets (customizable by entity)
 SLA customizable by entity Final user  Final user frontend for intervention demand

 Mail tracking of the intervention demand feature

 Interventions history consultation
 Possibility of adding comments at the request of intervention using web interface or email
 Approval of the solution
 Satisfaction survey Technicians  Interventions demands priority management
 Tracking of interventions demands
 Mail tracking of interventions
 Request validation
 Assignment of interventions demands
 Opening/Closing/Re-opening of interventions
 Assignment of a real time of interventions
 History of done interventions
 Displaying of the interventions to do by a technician
 Displaying of the history of the interventions for a given hardware
 Posting of the interventions to be realized by technician
 Posting of the history of the interventions for a given material
 Management of planning of intervention
 Define the solution Statistics Statistics reports by month, year, total in PNG, SVG or CSV.  Global
 By technician or enterprise
 By hardware, location or type
 By user
 By category
 By priority Management  Management of enterprises (manufacturers, suppliers, conveyors, people receiving benefits...) and associated contacts
 Management of the contracts (loan, hiring, leasing, insurance, maintenance and service)
 Management of the documents related to the elements of inventories, contracts...
 Management of the types of authorized documents
 Budget management Reservation
 Management of the reservations for the material in affected inventory with the park of loan
 User interface (calendar) for reservation Knowledge Database
 Management of a basic system of knowledge hierarchical
 Management of a public FAQ Reports Reports generation about the devices  By device-type
 By associated contract
 By commercial informations Network Reports Technicals aspects GLPI use the following technologies :  PHP
 MYSQL for the database
 HTML for the WEB pages
 CSS for style sheets
 XML for report generation We recommend the use of :  The Apache WEB server or equivalent
 A respectful navigator of the standards But GLPI works also with Xampp, Wamp...